Walter G's Online Store Terms and Conditions
Orders
Minimum spend per order is $500, excluding freight. Wholesale pricing applies to online stores who meet these minimums. New customers will be requested to provide appropriate documentation.
Pricing
Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU, except for rectangle cushions, quilts and tablecloths which is 1. This also applies for re-orders. Cushion prices do not include the insert.
Recommended retail price
Online stockists must not undercut the RRP featured on the Walter G website. Failure to meet this condition will result in a cancellation of your account. This excludes the instance of one off promotional/loyalty discounts.
Payment terms
Walter G requires a 20% deposit payment to place the order - this is non-refundable. Balance payment is required 1 week prior to shipping. Customer will be contacted via email at this time to make balance payment. Payment is accepted via credit card (Amex, Mastercard or Visa), PayPal or wire transfer. We do not accept company checks. Orders with declined credit card will be held for 15 days, and contacted for alternate payment. If card doesn’t approve within 15 days, and another form of payment is not supplied, the order will cancel and 20% deposit will not be refunded. Credit card information is not kept on file, and must be provided with each order.
Shipping
Cost of goods outlined in catalogue does not include shipping or handling charges. Orders are shipped via DHL International. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice. The receiver is fully responsible for any incidental import duties and taxes.
Routing information must be specified at time order is placed. Walter G does not ship C.O.D. and does not Dropship.
Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify Walter G if changes are needed to order prior to shipment. Failure to do so will incur a 20% restocking fee.
Pillow covers are shipped ‘un-stuffed’.Order cancellations and changes
Changes to orders can usually be accommodated before order reaches warehouse for fulfillment. If order has been processed, order changes cannot be accepted. Order cancellations must be in writing, and received prior to shipment. If order is packed to ship, the 20% deposit will be kept in place of a restocking fee.
Claims and returns
All Walter G products are hand printed. As such, there may be slight variations in size, colour, texture and/or finish. These are not considered faults, rather signifiers that the product is hand made, authentic and unique. Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Walter G within 7 business days of receipt of goods in order for a claim to be honoured. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.
Please direct claims/returns/damages queries to:
orders@walter-g.com.au
