Most Popular Questions
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the pillows come filled?

Unfortunately, we cannot supply inners to international orders. On the bright side, this makes your parcel nice and compact and allows us to offer affordable shipping.

We recommend the below sizing, if you decide to source your own inners:

  • 30x45cm cover = 12x18" inner
  • 35x55cm cover = 14x22" inner
  • 50x50cm cover = 20x20" inner
  • 55x55cm cover = 22x22" inner
I want to return/refund my order. What do I need to do?

Simply email us your order number and request a return authorisation slip. You will then be responsible to pay for and arrange to ship the items back to us in Australia.

General Information & Product Care
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the pillows come filled?

Unfortunately, we cannot supply inners to international orders. On the bright side, this makes your parcel nice and compact and allows us to offer affordable shipping.

We recommend the below sizing, if you decide to source your own inners:

  • 30x45cm (12x18") cover = 14x20" inner
  • 35x55cm (14x22") cover = 16x24" inner
  • 50x50cm (20x20") cover = 22x22" inner
  • 55x55cm (22x22") cover = 24x24" inner
How do I clean my pillows?

Wash your pillows separately on a cold, delicate cycle with very mild detergent. Do not dry clean, tumble dry, soak or bleach them. Iron at a medium setting if necessary.

I'm not sure what pillows to put together. Can I get some advice?

Absolutely! We are happy to offer suggestions to perfectly suit your space. Simply Email us and include any or all of the following information:

  • images of your space
  • your favourite colour way or design from our collection
  • how many items you may be after

Don't be shy, the more information you send through, the better we can help you!

Do you provide custom sizes for any of your products?

Unfortunately no, all of our products are only available in the size they are displayed online.

Are the fabrics in your pillow range available for purchase by the yard?

Unfortunately not. Many of the designs featured in our pillow, quilt and table linen range are exclusive to these products. However, we do have a large range of over 70 fabrics available for purchase by the meter. You can see the complete range here.

Do you offer sample swatches of cushions?

Unfortunately not. However, we do offer returns on full priced products, so you can try the cushion in your space and then return it if it's not the right fit for your space.

The item I loved is sold out. Will it be restocked?

As a boutique textile company, we produce small runs of our products. On occasion we will restock an item, however, to avoid textile tragedy, we encourage you to assume all products are limited to one run only and purchase accordingly. If you are heartbroken about a sold out product, you can always contact us and we can suggest possible alternatives.

How do I purchase fabric or wallpaper?

All of our fabrics and wallpapers are sold via our showrooms. Click here to find your nearest showroom - they will be able to assist you with pricing, memos and any other questions you might have. If you are located outside of the regions represented by a showroom, contact us and we can help you directly.

Online Orders
I’ve placed my order, but put the wrong shipping address

We want to get our textiles to you as soon as possible, this means that we process orders instantly. Because of this, we are rarely able to accommodate changes. If you cannot receive the goods at the address originally provided, email us for your options.

My product is faulty. What is the next step?

As our range of textiles is handprinted, we do not consider printing irregularities a fault, these are part of the charm of the process. If you do believe that the product you received is faulty, please email a photo of the fault to our team to review. If the product is deemed faulty by our team, we will be in touch to replace or refund the item.

I received my order, but one/some of the products are missing

Occasionally we make mistakes when preparing an order, please email us and we’ll get it out to you asap.

Shipping information
Where does my order ship from?

All orders ship from Sydney, Australia.

Which courier company will my order ship with?

All international orders are shipped with DHL Express.

DHL does not deliver to PO Boxes. All orders with a PO Box listed will be sent via Australia Post and can take up to 21 business days.

My order still hasn't arrived

We aim to deliver international parcels within 5-10 business days*. If your delivery is beyond the expected shipping times, email us. Read our full Shipping Policy here

*Note we cannot guarantee delivery dates. Delivery times during the Christmas and sale periods could be longer than our standard time frame. Delivery time frames are also subject to change due to natural disasters, carrier and warehouse delays.

Returns
I've changed my mind about the item(s) I've purchased. How do I return/refund my order?

Sometimes your interior vision doesn't quite translate into reality - that's OK, we understand.

Simply email us your order number and request a return authorisation slip within 14 days of receiving your order. You will then be responsible to pay for and arrange to ship the items back to our warehouse in Australia. We strongly recommend that you use a registered shipping method, so that you can track your order and because Walter G cannot be held liable for items that are lost in transit. Please read our Returns Policy here here to find out more.

Can I return/refund a sale item?

Unfortunately, sale items cannot be returned or refunded, so please choose carefully. This excludes all 'sets' which are able to be returned/refunded.

Can I exchange an item(s)?

Unfortunately, we are not able to exchange items. You will need to return the unwanted item and then place a new order for the new item.

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