Top questions
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the pillows come filled?

Unfortunately, we cannot supply inners to international orders. On the bright side, this makes your parcel nice and compact and allows us to offer affordable shipping.

What inners do you recommend for your pillows?

We always recommend feather or feather/down inners for our cushions. As a rule, we recommend using inners which are 1-2" larger than the cover size to ensure your pillows are nice and plump.

I'm not sure what cushions to put together. Can I get some advice?

Absolutely! We are happy to offer suggestions to perfectly suit your space. Simply email us (hyperlink to design advice form) and include any or all of the following information:

  • images of your space
  • your favourite colour way or design from our collection
  • how many items you may be after

Don't be shy, the more information you send through, the better we can help you!

Do you make custom sized cushions/pillows?

Unfortunately no, all of our cushions are only available in the size they are displayed online.

Are the fabrics in your cushion range available to purchase by the meter/yard?

Unfortunately not. Many of the designs featured in our cushion, quilt and table linen range are exclusive to these products. However, we do have a large range of over 70 fabrics available for purchase by the meter. You can see the complete range here.

The item I loved is sold out. Will it be restocked?

As a boutique textile company, we produce small runs of our products. On occasion we will restock an item, however, to avoid textile tragedy, we encourage you to assume all products are limited to one run only and purchase accordingly. If you are heartbroken about a sold out product, you can always send us an email and we can suggest possible alternatives.

How do I purchase fabric or wallpaper?

All of our fabrics and wallpapers are sold via our showrooms. Click here to find your nearest showroom - they will be able to assist you with pricing, memos and any other questions you might have. If you are located outside of the regions represented by a showroom, send us and email and we can help you directly.

Orders
My product is faulty. What is the next step?

As our range of textiles is handprinted, we do not consider printing irregularities a fault, these are part of the charm of the process. If you do believe that the product you received is faulty, please email us (hyperlink to orders) a photo of the fault for us (or Walter G) to review. If the product is deemed faulty by our team, we will be in touch to replace or refund the item.

I received my order, but one/some of the products are missing?

Sorry to keep you waiting!This delay could be for one of two reasons:

  1. Larger orders are often packed in multiple boxes, sit tight, the other items are on their way. If they haven’t arrived within 3 days, email us! (hyperlink to orders).
  2. Missing just a couple of items? Occasionally we make mistakes when preparing an order, please email us (hyperlink to orders) and we’ll get it out to you asap.
I’ve placed my order, but put the wrong shipping address?

We want to get our textiles to you as soon as possible, this means that we process orders instantly. Because of this, we are rarely able to accommodate changes.

If you cannot receive the goods at the address originally provided, email us (hyperlink to orders) for your options.

Shipping during COVID-19
Are orders still being shipped?

Yes! Our team is working safely to dispatch all orders. Due to the current COVID-19 situation, please expect a delay in order delivery. See below for more information.

My order still hasn’t arrived?

Due to increased online shopping and the restrictions placed in these unprecedented times, we are doing everything we can to get parcels to their destination as quickly as possible. Current delivery timeframes for international orders is 25-35 business days. **some parcels may arrive sooner, however, these will be the exception** If you wish to raise a delivery issue for investigation, please do so only if 20 business days have passed since dispatch with no tracking update.

I haven’t received any tracking updates?

The current climate has led to increased parcels to depots and scanning delays. These delays mean there may be no tracking updates until your parcel has been delivered. We suggest checking our estimated delivery times as a guide - if your delivery is beyond the expected shipping times, get in touch (hyperlink orders email)

Remember to track your parcel here (hyperlink to Aust Post tracking) through Australia Post first. Once the parcel arrives in the USA, you can track it here (hyperlink to USPS tracking) through USPS. You can register with USPS for delivery updates. We recommend you do this.

Returns
The cushions don't suit my space. Can I return/refund them?

Of course! Sometimes your interior vision doesn't quite translate into reality. That's ok, simply contact us and we will arrange a return of the items.

Can I return/refund a sale item?

Unfortunately, sale items cannot be returned or refunded, so please choose carefully.

I want to return/refund my order. What do I need to do?

Simply email us (hyperlink to orders) your order number and request a return authorisation slip. You will then be responsible to pay for and arrange to ship the items back to us in Australia.

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