Top questions
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the pillows come filled?

Unfortunately, we cannot supply inners for international orders. On the bright side, this makes your parcel nice and compact and allows us to offer affordable shipping.

I want to return/refund my order. What do I need to do?

Simply email us your order number and request a return authorisation slip. You will then be responsible to pay for and arrange to ship the items back to us in Australia.

Product Care & General Information
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the pillows come filled?

Unfortunately, we cannot supply inners to international orders. On the bright side, this makes your parcel nice and compact and allows us to offer affordable shipping.

How do I clean my pillows?

Wash your pillows separately on a cold, delicate cycle with very mild detergent. Do not dry clean, tumble dry, soak or bleach them. Iron at a medium setting if necessary.

I'm not sure what pillows to put together. Can I get some advice?

Absolutely! We are happy to offer suggestions to perfectly suit your space. Simply Email us and include any or all of the following information:

  • images of your space
  • your favourite colour way or design from our collection
  • how many items you may be after

Don't be shy, the more information you send through, the better we can help you!

Do you make custom sized pillows?

Unfortunately no, all of our pillows are only available in the size they are displayed online.

Are the fabrics in your pillow range available for purchase by the yard?

Unfortunately not. Many of the designs featured in our pillow, quilt and table linen range are exclusive to these products. However, we do have a large range of over 70 fabrics available for purchase by the meter. You can see the complete range here.

The item I loved is sold out. Will it be restocked?

As a boutique textile company, we produce small runs of our products. On occasion we will restock an item, however, to avoid textile tragedy, we encourage you to assume all products are limited to one run only and purchase accordingly. If you are heartbroken about a sold out product, you can always contact us and we can suggest possible alternatives.

How do I purchase fabric or wallpaper?

All of our fabrics and wallpapers are sold via our showrooms. Click here to find your nearest showroom - they will be able to assist you with pricing, memos and any other questions you might have. If you are located outside of the regions represented by a showroom, contact us and we can help you directly.

Online Orders
I’ve placed my order, but put the wrong shipping address?

We want to get our textiles to you as soon as possible, this means that we process orders instantly. Because of this, we are rarely able to accommodate changes. If you cannot receive the goods at the address originally provided, email us for your options.

My product is faulty. What is the next step?

As our range of textiles is handprinted, we do not consider printing irregularities a fault, these are part of the charm of the process. If you do believe that the product you received is faulty, please email a photo of the fault to our team to review. If the product is deemed faulty by our team, we will be in touch to replace or refund the item.

I received my order, but one/some of the products are missing?

Occasionally we make mistakes when preparing an order, please email us and we’ll get it out to you asap.

Shipping during COVID-19
Where does my order ship from?

All orders ship from Sydney, Australia.

Are orders still being shipped?

Yes! Our team is working safely to dispatch all orders. Due to the current COVID-19 situation, please expect a delay in order delivery. See below for more information.

My order still hasn’t arrived?

Due to increased online shopping and the restrictions that are in place at the moment, we are doing everything we can to get parcels to their destination as quickly as possible.

  • Current delivery timeframes for international orders are 7-12 days
  • ***some parcels may arrive sooner, however, these will be the exception**

If you wish to raise a delivery issue for investigation, please do so only if 12 business days have passed since dispatch with no tracking update.

I haven’t received any tracking updates?

Please track your parcel via DHL Express tracking. If this does not work, please email us.

Returns
The cushions don't suit my space. Can I return/refund them?

Of course! Sometimes your interior vision doesn't quite translate into reality. That's ok, simply email us and we will tell you how you can return the items.

Can I return/refund a sale item?

Unfortunately, sale items cannot be returned or refunded, so please choose carefully. This excludes all 'sets' which are able to be returned/refunded.

I want to return/refund my order. What do I need to do?

Simply email us your order number and request a return authorisation slip. You will then be responsible to pay for and arrange to ship the items back to our warehouse in Australia. We strongly recommend that you use a registered shipping method, so that you can track your order and because Walter G cannot be held liable for items that are lost in transit. Your refund will be processed once the items are delivered to our warehouse.

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