Shipping

We offer free shipping on all orders over $200. Your order will be dispatched within 5 working days. Australian orders will be delivered within 2-6 business days* from when you receive tracking information. International orders are sent via DHL Express.

*Note we cannot guarantee delivery dates. Delivery times during the Christmas and sale periods could be longer than our standard time frame. Delivery time frames are also subject to change due to natural disasters, carrier and warehouse delays.

Returns

You must request a return within 14 days of receiving your item/s. The item/s must be in original condition, with the original packaging and tags still attached. Item/s must not have been used, washed or altered in any way. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Before sending any return items, please ensure you have submitted a returns request via our returns portal here. Once your request has been approved you will receive instructions on how to return your item/s.

Returns within Australia will incur a $15 shipping charge that will be deducted from your refund. Returns outside of Australia will incur a USD $25 shipping charge that will be deducted from your refund.

All items must be received into our returns centre in Sydney, Australia before the refund is processed. Please note that once your return is delivered to our warehouse it can take up to 5 business days for processing. The refund will be made to the credit card used for the original purchase. Note the cost of the original shipping and the subsequent return shipping will not be reimbursed or refunded, unless the items are deemed faulty.

Returns Process
1. Log in to your account​ by clicking here
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions, a return shipping label and returns slip. After the product is returned, you receive a refund.


WALTER G DOES NOT OFFER RETURNS OR REFUNDS ON SALE ITEMS*.
*Please note, cushion sets are exempt to this rule and may be eligible for a refund under the usual return conditions.

FINAL SALE POLICY
Final Sale items will be indicated by text on the product page. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

Exchange Policy
Walter G does not offer exchanges. You will need to return your original purchase (see Returns Policy above) and receive a refund for it, then place a new order online for desired items.

Excessive Returns
Walter G monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.

Faulty Items
Please note that when dealing with hand printed and dyed items, there will always be a degree of imperfection in each design. If you believe your item is faulty, you will be asked to submit photographs of the fault within 7 days of receiving your order. It is up to Walter G to determine, in its discretion, whether or not this is a legitimate fault. Typically, small printed imperfections and dye lot variations are not considered a fault and will not result in a refund or exchange.

In the event the item is deemed faulty, we will replace the item if it is in stock. Failing that, we will issue you a full refund for your purchase.

All returned merchandise must be unused, unwashed and in its original packaging with tags intact.